Privacy policy
At Skinna, your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect When you visit our store or place an order, we may collect the following:
- Full name and email address
- Shipping and billing address
- Phone number
- Payment information (processed securely — we do not store card details)
- Browsing behaviour and device information via cookies
2. How We Use Your Information We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your queries and support requests
- Send promotional emails if you have opted in (you can unsubscribe anytime)
- Improve our website and customer experience
3. Sharing Your Information We do not sell, trade or rent your personal information to third parties. We may share your data with trusted service providers such as courier companies and payment processors solely for the purpose of fulfilling your order.
4. Cookies Our website uses cookies to enhance your browsing experience, remember your preferences and analyse site traffic. You can disable cookies in your browser settings, however some features of the site may not function properly as a result.
5. Data Security We take reasonable precautions to protect your personal information. Our website uses SSL encryption to secure all data transmitted between you and our store.
6. Your Rights You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us.
7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.